Who are your "Friction Fixers"?

Penkin Consulting • January 19, 2025

In the busy world of modern organizations, the spotlight often shines brightly on the charismatic figures at the top - the visionary CEOs,  innovative entrepreneurs, the sales team bringing in new clients.

However behind the scenes, there exists a group of leaders who work diligently, influencing their colleagues and shaping the culture of these organizations. These "friction fixers" are the glue, embodying the ethos of leading from the bottom up.


Unseen Influence: What is the Vibe?


In any organization, we often forget how much culture can make a difference. One bad apple can spoil the bunch- who hasn't heard that? But what if the "bad apple" isn't one person but the culture- or the vibe- that your employees feel when they go to work everyday?


Lack of top down communication

Bad sales from an injured economy

An outdated office that rarely gets cleaned

A manager with too many direct reports who in turn, feel like they don't get the leadership they need...


... Any of this sound like you?


Quiet Leadership


Unlike traditional top-down leadership styles, the approach of bottom up leadership is characterized by humility and empathy.

Not all employees will tell you when they are in need of recognition or praise; instead, they focus on:

Building relationships

Nurturing talent/finding new skills

Fostering collaboration

Do you see what was just described? Who in your organization are you thinking of? They are your Friction Fixer!


The Ripple Effect


Their influence can be subtle yet profound, creating ripples that resonate throughout the entire organization. These types of "informal leaders" are essential in the day-to-day operation of your business- where would you be without them? Some of their tasks go unnamed, untitled, unnoticed and ultimately unrecognized for years.


"You don't know what ya got til it's gone..."


That is where partnering with a company like Penkin Consulting comes into play! (Shameless plug)

How can apply this?


Greatness can whisper softly from those who lead from the bottom up, our friction fixers. It takes a long time to foster a culture of togetherness in a workplace but absolutely no time to ruin it. Any company's greatest asset are the people.


Embrace leading from the bottom up and discover the transformative influence of these team members! Build a culture of humility, empowerment, and growth at every level.


Connect with Us to learn how I can be a Friction Fixer for your team dynamic as well.

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